Terms and Conditions

Welcome to Rocco Ancora’s Website!

For the protection of our partners, suppliers, you and us, the Terms and Conditions of Rocco Ancora are very important.

The owners and operators of Rocco Ancora, and its affiliates and suppliers provide their media hosting and related services to you subject to the following conditions. If you visit or purchase at roccoancora.com, you accept these terms and conditions.

All images and files that are uploaded and submitted to Rocco Ancora for and of our services are protected by United States, Australian and international copyright laws.

Typographical Errors
In the event that a Rocco Ancora product is mistakenly listed at an incorrect price, Rocco Ancora reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Rocco Ancora reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Rocco Ancora shall issue a credit to your credit card account in the amount of the incorrect price.

Rocco Ancora cannot guarantee your confidential use of this site. We shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of this site.

Rocco Ancora has established a Privacy Policy to explain to you how your information is collected and used. Your use of the Rocco Ancora website or the services signifies acknowledgement of and agreement to our Privacy Policy.

You acknowledge and agree that Rocco Ancora may disclose your personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to comply with legal process, to carry out these Terms, or to protect the rights, property, or personal safety of Rocco Ancora, its employees, users and third parties, and the public.

Shopping Cart
Upon placing an order with Rocco Ancora you are deemed to have entered into the terms and conditions as set out in this section. Upon receipt of your order, you will receive an e-mail confirming that your order has been processed and an electronic confirmation will be issued.

Shipping is included in the price of all Rocco Ancora Products. The delivery services vary depending on where you live and the time you place your order. Please allow up to 21 days to receive you order. We cannot guarantee delivery dates and late delivery does not constitute a failure of our agreement, nor does it entitle cancellation of your order. It is the customer’s responsibility to inform the Rocco Ancora team if an order has not arrived.

Cancellation of orders

Once payment for an order has been accepted, or if the product has left our premises, we cannot accept any cancellations.

Refund Policy
Please choose carefully before you purchase your product, as we do not offer refunds for change of mind.

Due to its reproducible nature, we do not issue refunds for DVD products. We stand behind all of our products and will gladly exchange any physical merchandise that:
– is damaged during shipping
– is defective
– if we have shipped (as a result of our error) the wrong product, quantity, or size

The product must be returned to us in its original condition, unopened and unused. The customer will pay all freight charges for the return of the item. You have 7 days from the arrival of your parcel to return the item to us.

Claims for incorrect or missing items should be made within 7 days of receipt by emailing support@roccoancora.com

All prices and transactions are in Australian Dollars (AUD) although some seminars and workshops may vary using different currencies.

The price you shall pay for the goods shall be the price specified on the product list. You also agree to pay any delivery and handling fee (when applicable) in respect of each order and all taxes, which the Rocco Ancora is required to collect from you.

Capture to Print and Rocco Ancora’s Educational Product’s prices are subject to variation without notice. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. You shall pay for the goods at the time of checkout of your transaction.